Technical support through chat, email and ticketing, with clear communication, professional tone, fault diagnosis, incident documentation and guidance toward resolution. Basic troubleshooting of laptops, peripherals, Wi-Fi, operating systems, user environments and common workstation issues..
Practical knowledge of TCP/IP, DNS, DHCP, NAT, VPN, LAN/WAN, gateways, client-server communication, routers, switches, Wi-Fi/AP, cabling, connectivity testing and network troubleshooting.
Practice with Windows and Linux server environments, identity and access management, service operation, firewall rules, port management, system updates, basic hardening, resource monitoring, log analysis, backup/recovery basics, and cloud infrastructure foundations.
I am Bruno Veiga, a technology professional transitioning into IT Support and Infrastructure. My focus is practical: technical support, networking, Linux, servers, VPS environments, troubleshooting, documentation and cloud foundations.
I am building hands-on labs to show how I learn, configure, test and document real systems. My goal is to grow into IT Support, Systems Support and Infrastructure roles where I can help users, maintain services and support reliable technology environments.
$ whoami
bruno-veiga
$ current_focus
IT Support · Networks · Servers · Linux · Cloud Foundations
$ learning_method
Build → Test → Troubleshoot → Document → Improve
Hands-on projects that show my practice with IT support, networking, Linux servers, cloud foundations, workplace applications and technical documentation.
Built a connected IT support lab series for a small business environment, including network design, VLANs, DHCP, ACLs, Guest Wi-Fi isolation, network printers, POS support, and CCTV/IP camera support.
View GitHub →Deployed and customized this WordPress portfolio on an Ubuntu VPS using Nginx, PHP, MariaDB, SSH access, firewall rules and basic server administration.
View Lab →Practiced Linux administration tasks including system updates, UFW firewall, SSH hardening, service checks, log review, monitoring commands, backup and recovery basics.
View Lab →Built and documented small network scenarios using IP addressing, DNS, DHCP, NAT, gateway concepts, connectivity testing and troubleshooting.
View Lab →Built a support workflow lab focused on client briefing analysis, scope definition, ticket-style documentation, professional communication and clear support proposals.
View Lab →Planned lab focused on Microsoft 365, Outlook, Teams, OneDrive, SharePoint, account access, collaboration tools and basic productivity support.
View Lab →Planned lab focused on Windows Server, Active Directory, users, groups, permissions, DNS, DHCP, shared folders and basic domain administration.
View Lab →Scroll horizontally to explore more labs →
“Every lab is a way to turn theory into confidence: build it, test it, break it, fix it, and document what was learned.”
Formal education, professional certificates and focused training that support my transition into IT Support, systems, networking and infrastructure operations.
University of Massachusetts Boston
Academic foundation in information technology, software concepts, databases, systems thinking and technical problem solving.
Google / Coursera
Training in IT support fundamentals, networking, operating systems, system administration, troubleshooting and security basics.
Certification Preparation
Focused study on hardware, operating systems, endpoints, troubleshooting, networking basics, security concepts and support procedures.
Skodji Digital / Learn2Earn Project
Practical training with Ubuntu Server, SSH, users, permissions, Nginx, UFW firewall, monitoring, logs, backups, VPS practice and documentation.
Microsoft / Coursera
Planned learning focused on Microsoft 365, Teams, Outlook, OneDrive, SharePoint, workplace applications and productivity support.
Future Lab / Course Track
Planned focus on Windows Server, Active Directory, users, groups, permissions, DNS, DHCP, shared folders and basic domain administration.
“My goal is not only to learn technology, but to become the kind of professional who can serve users well, support teams with confidence, and keep improving through practice and responsibility.”
My work background combines backend development, systems testing, infrastructure exposure, web/digital work, tutoring and customer-facing experience. I am now redirecting that foundation toward IT Support, networking, systems administration and infrastructure operations.
Worked with Java, Spring Boot, REST APIs, SQL and application modules. Gained experience troubleshooting backend logic, validating data, debugging errors, working with databases and understanding how applications, data and infrastructure connect.
Supported software testing and system validation tasks in a government environment. Practiced checking system behavior, identifying inconsistencies, documenting issues, communicating findings and supporting acceptance/testing workflows.
Worked with Linux environments and distributed systems concepts. Practiced installing and configuring Apache Hadoop, documenting technical steps and building stronger awareness of servers, infrastructure and data-processing workflows.
Worked with web pages, digital platforms, e-commerce content and online presentation. Developed experience in web content, client-facing digital work, communication and technical creativity.
Built transferable experience through WordPress web work, academic support in HTML, JavaScript and Microsoft Office, customer-facing roles and field work. Developed communication, patience, discipline, adaptability and problem-solving habits that now support my transition into IT Support.
My background is varied, but my next step is focused: IT Support, Infrastructure, and the practical work of keeping systems running.
A recommendation from a professional environment where I contributed to technical projects, collaborated with a development team, and continued building my path in technology.
Bruno demonstrated a high level of professionalism, competence, and dedication, contributing positively to the projects where he was involved.
I am currently focused on IT Support, networking, server administration, Linux, Windows Server, Microsoft 365, and cloud foundations. I am building hands-on labs, documenting my work, and preparing for entry-level and junior technical support roles.
